Frequently Asked Questions
Everything you need to know about shopping with Princess Polly.
How long does shipping take?
Standard shipping typically takes 3-6 business days, while Express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition with tags attached to be eligible for a refund or store credit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times and costs vary based on the destination and selected shipping method at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also track your package directly through our website using your order number.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna, allowing you to buy now and pay later.
How do I know what size to order?
We provide a detailed size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.