Returns & Exchanges
We want you to love your items, so if you are not 100% satisfied, you can return your order within 30 days of delivery for a refund or store credit. Please ensure all items are in their original condition with tags attached and hygiene seals in place.
Start Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Refund Method
Select whether you would like to receive a refund to your original payment method or an instant store credit via a Princess Polly gift card.
Print & Pack
Download and print your prepaid shipping label, then securely package your items in their original bag or a sturdy mailer.
Ship It Back
Drop off your package at the nearest authorized shipping location and keep your tracking receipt for updates on your return status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing